Free 14 Days UK Returns & Refunds
A free 14-day “no quibble” returns policy (from the date you receive the item) is available if you are not happy with this item. We will collect the team free of charge from you (we do not charge a return fee/ collection fee). You will be given a full refund, as long as the item is returned to us in the same condition. The refund will be processed once the item has been returned to our premises. We will collect returns using our own specialist antique furniture delivery service. We do not accept returns via a courier service (due to the experience of damaged items in transit). This refund policy only applies to deliveries to the UK.
We are not able to offer a returns policy on mattresses (for hygienic reasons). Therefore, please ensure you have checked that you are ordering the correct size and specification of mattress, before placing your order.
International Returns Policy
Due to the distances and costs involved with shipping outside the UK, it is not possible to return the items back to us in the UK; therefore a returns policy is not available for international buyers. Before place your order(s) please make sure this is the item for you. Please measure the space where you are planning to put the item. If it’s a bed, please ensure you have sufficient ceiling height to accommodate the bed!
We will always provide a clear full description, including a condition report and detailed photos of the item that you are purchasing in order that you are fully aware of the item and its condition. We want to make sure you happy with your purchase and the service we have provided. We hope that would like to purchase again from us in the future, or recommend us to friends and family!