Returns Policy

14-Day Free UK Returns & Refunds

A 14-day free “no quibble” UK returns policy (from the date you receive the item) is available if you are not happy with this item. We will collect the item free of charge from you (we do not charge a return fee / collection fee). You will be given a full refund as long as the item is returned in the same condition. We will collect returns using our own specialist furniture delivery company. We will not accept returns via a general courier service (due to experience of damaged items in transit). This refund policy only applies to deliveries to the UK.

We are not able to offer a returns policy on mattresses (for hygienic reasons).  Therefore, please ensure you have checked that you are ordering the correct size and specification of mattress, before placing your order.

International Returns Policy

Due to the distances and costs involved with shipping outside the UK, it is not possible to return items back to us in the UK; therefore a returns policy is not available for international buyers.  Before place your order(s) please make sure this is the right item for you.  Please measure the space where you are planning to place the item to ensure it will fit.  If it’s a bed, please ensure you have sufficient ceiling height to accommodate the bed!

We will always provide a clear full description, including a condition report and detailed photos of the item that you are purchasing in order that you are fully aware of the item and its condition.  It’s important to us that you are happy with your purchase and the service we have provided.  We hope that you love the item(s) you have purchased and it gives you the confidence to buy from us again, or recommend us to friends and family!