TERMS & CONDITIONS
UK Buyer Payment
For UK buyers, we accept cash on collection or delivery; cheque, edit and credit card, BACS (free bank to bank transfer) or PayPal. Payment is requested within 10 days of the sale. Payment must be cleared before the items are collected or delivered. If we do not receive payment within 10 days of the sale, we reserve the right to cancel the sale and place the item up for sale again.
UK Returns Policy
A free 14-day “no quibble” returns policy (from the date you receive the item) is available if you are not happy with this item. We will collect the team free of charge from you (we do not charge a return fee/ collection fee). You will be given a full refund, as long as the item is returned to us in the same condition. We will collect returns using our own specialist antique furniture delivery service. We do not accept returns via a courier service (due to the experience of damaged items in transit). This refund policy only applies to deliveries to the UK.
We are not able to offer a returns policy on mattresses (for hygienic reasons). Therefore, please ensure you have checked that you are ordering the correct size and specification of mattress, before placing your order.
International Shipping Costs, Process & Timescales
The advertised price of items on our website does not include the international shipping cost, sales tax, import duty or custom fees or any other associated import fees as outlined in more detail in the “International Customers” page on our website. If you would like to understand more about the international shipping costs, process and timescales, please click here.
Import Duty & Taxes for Antique Furniture
If you would like to get an estimate of what are the applicable import duty or taxes for importing antique furniture into the country where you live, please click here.
Once the item has been shipped to you, it is your responsibility to pay all import duty, taxes and customs clearance fees due, prior to the item being released by customs to you. You will be contacted by either by the shipper or your local customs department, who will collect these fees. If these fees are not paid, the item could either be returned back to Yola Gray Antiques or destroyed by customs, and the customer will be liable for all associated costs. Yola Gray Antiques accepts no responsibility for these costs.
International Buyer Payment
We only accept payment by bank / wire transfer for international purchases. We do not accept payment via PayPal or debit/credit card for international purchases. Payment is requested within 10 days of purchase. Payment must be cleared before the items are collected or delivered. If we do not receive payment within 10 days of the sale, we reserve the right to cancel the sale and place the item up for sale again.
We also offer flexible payment terms, on request, whereby international customers may pay (with interest free) installments over several months / over a layaway period.
International Returns Policy
Due to the distances and costs involved with shipping outside the UK, it is not possible to return the items back to us in the UK; therefore a returns policy is not available for international buyers. Before place your order(s) please make sure this is the item for you. Please measure the space where you are planning to put the item. If it’s a bed, please ensure you have sufficient ceiling height to accommodate the bed!
We will always provide a clear full description, including a condition report and detailed photos of the item that you are purchasing in order that you are aware of the item and its condition. We want to make sure you happy with your purchase and the service we have provided. We hope that would like to purchase again from us in the future, or recommend us to friends and family!
If you are viewing this website from outside of the UK, you will see the pricing in your domestic currency (only if you currency is listed). The exchange rate used is automatically updated every hour from the following source: https://www.ofx.com. The exchange rate includes a 2.00% markup to cover the cost of international merchant fees (this does not apply to items purchased in GBP sterling).